SHIPPING
Where are you located? We’re located at Bihi Towers, 5th Floor, Moi Avenue, Nairobi, Kenya.
Do you ship outside the United States? Yes, we ship across Kenya. For international shipping inquiries, please contact us at info@applekenya.com or 0722555309.
What carriers do you ship through and how is cost calculated? We primarily use reputable local courier services for our deliveries. Shipping costs are calculated based on the weight, dimensions, and destination of your order. You’ll see the exact shipping cost during checkout before finalizing your purchase.
How will our orders be packaged? All orders are carefully packaged to ensure your products arrive safely and in perfect condition. We use protective materials and sturdy boxes to safeguard your items during transit.
How accurate are the weights of your products? We strive for high accuracy in our product weight listings. These weights are used to calculate shipping costs and are regularly verified.
Can I combine multiple orders to save on shipping costs? Please contact us directly at info@applekenya.com or 0722555309 as soon as possible after placing multiple orders. We’ll do our best to combine them and adjust shipping costs if feasible, provided the orders haven’t been processed for dispatch yet.
Do you provide free shipping on orders over a certain amount? We occasionally offer free shipping promotions on orders over a certain amount. Keep an eye on our website or subscribe to our newsletter for updates on such offers.
Do you offer local pickup as an option? Yes, local pickup is available at our Bihi Towers location during business hours. You can select this option during checkout.
How long will it take for my order to arrive? Delivery times vary depending on your location within Kenya. Typically, orders within Nairobi are delivered within 1-2 business days, while orders outside Nairobi may take 2-5 business days. You’ll receive a tracking number once your order is dispatched.
PRODUCT
What are the key features of this product? To get the specific key features, please refer to the individual product pages on our website. Each product listing provides detailed information about its functionalities and benefits.
How does this product work? Detailed explanations of how each product works can be found on its dedicated product page on our website. You can also reach out to us for more information.
What materials is this product made from? The materials used for each product are listed on its specific product page. We source high-quality materials to ensure durability and performance.
Is this product available in different sizes/colors/variants? Availability of different sizes, colors, or variants is specified on the individual product page. If a product has multiple options, they will be listed there.
What are the dimensions and weight of the product? The dimensions and weight of each product are provided on its respective product page.
PAYMENT
Is my payment information secure? Absolutely. We use industry-standard encryption and security protocols to protect your payment information. Your data is encrypted during transmission and is not stored on our servers.
Why is my credit or debit card being rejected during checkout? Card rejections can occur for several reasons, including:
Incorrect card details (card number, expiry date, CVV)
Insufficient funds
Your bank’s security measures flagging the transaction
Card not activated for online transactions Please double-check your details and if the issue persists, contact your bank or try an alternative payment method.
Are there any additional fees for certain payment methods? We do not typically charge additional fees for standard payment methods. Any potential fees, if applicable for specific payment options, would be clearly communicated during the checkout process.
Can I get a refund if I paid with a specific payment method? Our refund policy applies regardless of the payment method used. Refunds will generally be processed back to the original payment method. Please refer to our detailed refund policy for more information.
Do you offer any discounts or promotions on this product? We frequently run discounts and promotions. Please check our website’s homepage, special offers section, or subscribe to our newsletter to stay updated on our latest deals.
WHOLESALE
Do you offer wholesale pricing to restaurants and businesses? Yes, we offer wholesale pricing to businesses, including restaurants, and other commercial entities. Please contact us at info@applekenya.com or 0722555309 for more details and to discuss your specific needs. Don’t forget to mention Mobihub Electronics if you’re inquiring on their behalf for potential collaboration.
Are there bulk or wholesale pricing options available? Yes, we provide bulk and wholesale pricing options. Kindly get in touch with our sales team at info@applekenya.com or 0722555309 to discuss your requirements and get a customized quote.
Do you price match with other retailers? Our pricing is competitive. While we don’t have a standard price match policy, we are open to discussions for large orders or specific circumstances. Please contact us with the details.